Its outreach to military veterans, for example, includes an initiative in which every new hire who has served in the armed forces receives a welcoming packet and an introductory call from a member of its Veterans United group, which comprises employees who are veterans. “Listening and learning are how companies and their leaders stay connected.”Īlong its meeting series, the company runs many programs to support employees and their families. “To understand what’s happening, you can’t do it from a glass office building - you have to go out and meet face-to-face,” said Craig Pintoff, United’s chief administrative officer. The company also does frequent employee surveys. Those initiatives include an ongoing series of Town Hall meetings across the country in which executives meet with branch employees, who account for more than 90 percent of United’s workforce.
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